FAQ's

Yes, we are located at 1801 25th Street Snyder TX. We would love for you to come visit us.

Orders are processed Monday thru Friday and are shipped within 2 business days of purchase. Orders are not shipped on the weekends or public holidays in Queensland. Shipping times may vary due to availability of merchandise.

Standard shipping is FREE on all orders within the United States where the merchandise total is over $50.

For orders under $50, we offer standard flat rate shipping for $8. Most of our packages are sent out via the United States Postal Service and typically arrive within 3-5 business days.

Unfortunately, we cannot be responsible for lost or stolen packages or packages delayed by the postal service.

We understand that sometimes you change your mind about a style, or you’re not loving the look when it arrives and we have no problem with that! You can return any item you don’t love; we just ask that: - Items must be returned within 15 days of delivery. - Items must be unworn and unwashed. Shoes must be tried on indoors and must not show any signs of wear. Items must have all tags attached. You must obtain proof of postage just in case your order is lost on its way back to us. We reserve the right not to refund you if you return items to us outside the terms of our returns Policy. The cost of the returns must be paid by the customer.

Unfortunately, we are unable to exchange items as we cannot guarantee having your size in the specific style or color you need due to fast moving stock. We suggest that you purchase the correct item from our website and return the original to us. We will refund you as soon as possible.

TWe have a size guide for you to follow, but if you have specific questions about an item that are not already mentioned in "Product page description" section, please contact our Customer Care team at customercare@xenia.com.au

Occasionally an item you ordered may be out of stock due to a discrepancy in our inventory. When this happens, we will send you an e-mail notifying you about the out of stock item and your credit card will be refunded. Don’t worry—we may restock the item in the future and are always getting great new items you’re sure to love!